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News10 October 2024What are Crisis Support Services?
Crisis support services constitute an integral component of mental health, they are a discrete form of psychosocial support. They are universal, immediate support services for people experiencing elevated distress and emotions surrounding experiences or difficulties in their lives that they are struggling to cope with.
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Event6 September 2024"Friends of Listeners - Release the power of learning"
IFOTES launches a crowdfunding campaign to enhance the role of volunteers in helplines. The initiative aims to raise funds to create multilingual educational resources and improve listeners' skills and knowledge in emotional support.
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News13 June 2024The Listening Skills app now also in Slovenian and Swedish
The Listening Skills app has been enriched with two new languages: Slovenian and Swedish. There are now 9 languages in which you can test and train your listening skills. And we're working on adding more!
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Congress2 May 2024Speeches of the 2023 IFOTES congress
Videos of the key note speeches at the IFOTES 2023 congress "Winds of Hope - acceptance and capacity for change", held in Lignano (I) from 18 to 22 October 2023, are now available on the IFOTES YouTube channel.
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Congress22 December 2023Closing 2023 and getting ready for 2024
The speeches of the Congress "Winds of hope - acceptance and capacity for change" will be available on the IFOTES YouTube channel starting from January 2024. In the meantime, best wishes for a peaceful end to the year 2023 and Joyful Season Holidays with the videos that opened the IFOTES congress "Winds of Hope" (Lignano-I). See you in 2024!
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News23 October 2023Campaign to Decriminalise Suicide Worldwide
In 25 countries, attempting to take one’s own life is still a criminal offence, affecting nearly 1 billion people. We’re here to change that. Together, we can work towards a world where there are no legal barriers to suicide prevention. IFOTES supports LifeLine's campaign for the decriminalisation of suicide.
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News28 February 2023The "Chat Your Value" handbook
The manual on the best practices of helplines in managing the listening service via chat is available in 7 languages. It represents the outcome of the "Chat Your Value" project, funded by the European programme Erasmus+
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Congress27 February 2023Bella Italia Village in Lignano is the venue of the 2023 IFOTES congress
The XXII IFOTES congress will be held in Lignano - Italy at Bella Italia and Efa Village, a large structure that hosts sporting events and conferences, surrounded by 60 hectares of verdant pine forest facing the sea.
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Congress11 January 2023Lignano 2023-IFOTES congress website
The updated web-site of the 2023 IFOTES congress in Lignano, Italy, is now available. Stay updated by checking the lignano-2023 congress website, available in 5 languages: English, German, Italian, French and Spanish.
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Congress3 January 2023Change of venue for IFOTES congress 2023
The IFOTES congress in 2023 will no longer be held in Tihany (Hungary), but in Lignano Sabbiadoro (Italy). The main reasons for this change are the many ongoing organisational variables and the costs in Hungary. We hope that the participants understand and keep alive their motivation to take part in the event in the new venue.
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Event1 November 2022Web Conference 18 November 2022: Acceptance and capacity for change
A web conference to get closer to the theme of the next international congress. The framework for the first reflections on the congress theme will be outlined with the support of two distinguished speakers: Prof. Dr. Dóra Perczel-Forintos and Prof. Martin Debbané.
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Congress18 October 2022XXII IFOTES congress 2023: Winds of Hope - acceptance and capacity for change
Exactly one year from the beginning of the XXII IFOTES congress, 18 - 22 October 2023, we announce the theme of the congress, as always connected to emotional health and inspired by the needs and contents raised by the helpline callers in this historical period. More information on the congress website, in 5 languages.
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Agenda10 September 202210 September 2022: World Suicide Prevention Day - Creating hope through action
The theme for 2022 continues to be ‘Creating Hope Through Action’ as we hope to encourage and empower people to take action to further prevent suicide around the world. World Suicide Prevention Day is an opportunity to raise the consciousness of suicide around the world, to highlight efforts that take place globally and individually.
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News31 March 2022An innovative digital tool for improving listening skills
The partners of the EU project MONALISA have developed a digital tool to measure and improve listening skills. The web-app tool is available open source in 7 languages. By using the listening skills web-app you will get your listening profile and the chance to practice and improve your listening skills.
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Agenda8 March 2022Next IFOTES congress in October 2023
The next IFOTES congress will be held from 18 to 22 October 2023. The congress will be preceded by an online event in autumn 2022.
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News19 January 2022Educational tools to improve listening skills
On Friday 12th Nov 2021 IFOTES organized the international multiplier event of the European project MonaLiSa to present the 3 outputs of the project. The contents of the conference are now available online.
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Agenda16 December 2021Next IFOTES congress in 2023
The next IFOTES congress will be held in mid-October 2023. It will be hosted and organised by the IFOTES member LESZ Hungary. The congress will be preceded by an online event in autumn 2022.
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News13 November 202150th anniversary of Telefono de la Esperanza - Spain
IFOTES congratulates ASITES for the important milestone of 50 years of uninterrupted presence of the listening service in Spain (1971-2021), with a message from President Sonja Karrer on the occasion of the final event of the fiftieth anniversary celebrations.
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Agenda12 November 2021Online presentation of the European project MonaLiSA - tools for measuring and improving listening skills
The online multiplier event of the MonaLiSA project, funded by the European program Erasmus+, will take place on Friday 12 November at 14.30. The three outputs of the project will be presented. TES directors, trainers, volunteers and all those interested in improving listening skills are invited to attend.
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News31 August 2021Do you need emotional support?
People who are in emotional distress and have suicidal thoughts can contact a helpline: they will find someone to listen to them on the phone or via chat.
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Event10 September 202110th September 2021: World Suicide Prevention Day - Creating hope through action
Suicide prevention is a universal challenge: as a parent, friend, colleague or neighbor, as a member of society, everyone can become a key player in suicide prevention.
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News29 March 2021Digital counseling: the developments of the chat listening service in TES
Digital Counselling: how IFOTES members are increasing the listening service provided via chat and email. IFOTES Article on the German magazine Bundeszenter für gesundheitliche Aufklärung.
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Agenda7 February 2021IFOTES podcasts on Spotify
Speeches from IFOTES congresses on emotional health are now available for free on Spotify. Topics range from dealing with loneliness to providing emotional support. Starting on February 7th every Sunday at 11 a.m. a new content we will be published. Stay tuned!
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News23 December 2020Award to LESZ, Hungarian member of IFOTES
The Federation of the Hungarian Telephone Emergency Services LESZ was awarded for the Volunteer Program of the Year 2020
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News16 September 2020Chat Your Value: young volunteers for chat counseling
A new project funded by the EU programme Erasmus + starts in Autumn 2020. It will be about sharing best practices for improving emotional crisis support via chat and recruiting young volunteers for TES.
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News10 September 2020New tools for suicide prevention: the Krisen-Kompass App
Telefonseelsorge Germany has developed an app to support people in crisis. It is a pocket aid tool designed for people worried about suicide and people who have suffered the loss of a loved one. IFOTES interviewed Stefan Schumacher, coordinator of the Krisen-Kompass app and director of Telefonseelsorge Hagen.
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Agenda8 September 2020Remembering Viktor
One year after his passing, we keep remembering Viktor Staudt and his commitment to listening and dialogue with many people across Europe.
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Event10 September 2020WSPD 2020: Working together to prevent suicide
Suicide prevention is a universal challenge: as a parent, friend, colleague or neighbor, as a member of society, everyone can become a key player in suicide prevention.
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News15 July 2020International press review: the Covid-19 effects from the helpline observatory
In several countries, helpline managers were interviewed by national newspapers; they provided a perspective on the effects of the pandemic from the observatory of their listening service. Here is a review of the main articles published so far.
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Congress3 July 2020One year ago we were in Udine for the XXI IFOTES Congress "Leaving Loneliness - Building Relationships" 3-7 July 2019
Exactly one year ago we met at the IFOTES congress in Udine to explore the theme of loneliness and building relationships. For just 4 days, from 3 to 7 July 2020, we are happy to share the memory of last year's congress with you, hoping to meet you soon again!
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News18 June 2020Covid-19: data and experience of IFOTES helplines
During the most critical months with Covid-19 we collected data on the service and interviewed the helplines managers to understand how the emergency had an impact on organizations and their ability to cope with the critical issues that have arisen.
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News18 June 2020Take part in a European survey on Listening Skills!
The survey is part of the European Erasmus+ project MonaLiSa ("Measurement of Nowadays Advanced Listening Skills Attitudes") led by IFOTES Europe, and is conducted by the Heidelberg University in Germany. With your participation you support research in this highly relevant subject and make an important contribution.
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News12 March 2020Coronavirus: if you feel distressed and need to talk, call a helpline in your country
Many people may feel worried and distressed in this difficult time and need to speak to someone. The help lines in all European countries remain active and available, providing listening and emotional support via telephone and Internet
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Event26 February 2020Je t’écoute, tu existes, nous avançons - S.O.S Amitié, 60 ans d’humanité partagée
The national triennal congress of SOS Amitié France - initially planned on 15-17 May 2020 in Arras (North of France) - it is postponed to a date which will be provided as soon as conditions permit.
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Event20 March 2020International Committee meeting 1/2020
The meeting of the International Committee of IFOTES, initially scheduled on 20 - 22 March 2020 in Milan (Italy), is postponed to a new date to be decided.
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News30 December 2019Thank you for this unforgettable year
Keep following us in 2020, it will be worth it !
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Congress15 November 2019IFOTES congress Udine 2019: main speeches online
IFOTES Congress "Leaving Loneliness - Building Relationships", Udine 3-7 July 2019: the first videos of the lectures are now available. More will be published in the coming weeks. Keep connected!
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News7 November 2019Viktor Staudt - Keeping the memory of a friend
We remember Viktor, through his last speech "The price of modern life: depression and loneliness", held on 5 July 2019 at the IFOTES congress in Udine, and the words of his uncle and aunt.
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Event31 October 2019Kick-off in Hagen (D) of the ERASMUS + Project "Monalisa"
The project Monalisa, funded by the EU Program Erasmus +, focuses on tools for measuring and improving listening skills. The 9 partners met in Hagen (D) for the Kick-off meeting on 20-21 October 2019.
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Agenda10 October 2019World Mental Health Day
Join us in the World Mental Health Day: one month ago WHO began the month-long focus on suicide prevention.
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News10 September 2019Viktor Staudt - In memory of a friend
During the night between the 7th and 8th September, Viktor left us. Every time we listened to his story he touched us, he inspired us with his courage and humanity.
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Agenda10 September 2019World Suicide Prevention Day 2019
Join us for the World Suicide Prevention Day 2019 on September 10
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Congress31 July 2019Thanks for this inspiring Congress
Thanks to all the participants, speakers, workshop leaders, volunteers, professionals, TES, sponsors and istitutions that have contributed to making the XXI IFOTES Congress an inspiring and successful event.
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Congress2 July 2019IFOTES 2019, the events open to citizens
Udine will host a thousand participans for the XXI International congress of IFOTES. The city will become a meeting place for experts, volunteers and scholars from 20 countries. The issue of solitude will be discussed in 7 plenary sessions, 21 parallel sessions, 92 workshops, with 56 speakers and 75 trainers from all over Europe. Some sessions are open to the citizens of Udine.
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Congress13 May 2019We're looking for Volunteers
Leaving Loneliness, Building relationships - is getting closer and closer and we have decided to launch a call for volunteers to contribute to the event, scheduled in Udine from 3 to 7 July. In those days the capital of Friuli will be transformed into a great meeting place where you can tell the story and where you can listen.
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News2 May 2019The YOUThES project was completed and the manual of best practices published
After over 2 years and an intense work across Europe with hundreds of people involved and interviewed, we have condensed the best practices for involving young people in the helplines into a manual and a handbook available for download now
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Event15 February 2019Listening Skills' workshop presented in Udine
Listening Skills is a training course developed within Educational Path for Emotional Well-being, a European project that promotes the right of all to be heard and the development of the ability to receive and offer emotional support in times of need.
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News22 December 2018Merry Christmas and Happy New Year
Volunteers and leaders know how important their presence is for callers over this period and they will share their time both with those they love and with those they listen to.
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Agenda17 November 2018Loneliness in the Elderly: conference in Udine, Italy
Saturday, November 17: convention in Udine focus on the loneliness of the elderly and its factor for increasingly frequent conditions of fragility, depression and dementia.
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Event7 September 2018XXXI National Congress of the Hungarian Federation of Telephone Emergency Services
"Who guard the guardians?" is the title of the XXXI National Congress of Hungarian Federation of Telephone Emergency Services
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Congress25 June 2018The website of the 2019 IFOTES Congress is now online
We are very happy to share with you the new website of the 2019 IFOTES Triennal Congress, that will be in Udine from the 3rd and the 7th of July 2019.
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Congress22 June 2018Meeting and press conference of the 2019 IFOTES Congress
From the 5th to the 6th of July the scientific committee of the 2019 IFOTES Congress visited Udine, the location of next year Congress, and met with the local administration. On the 6th of July it will be held the press conference of the congress and it will be presented officially the theme of the congress, Loneliness, the visual and the title among all the partners.
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Agenda22 June 20185th YOUThES transnational meeting in Udine
On the 6th and 7th of July there will be the 5th Meeting of the YOUthes Project in Udine, Italy.
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Congress25 June 2018The 2019 IFOTES Congress Theme
People need meaningful relationships to feel good. Feeling alone or isolated is closely linked to social pain. Nowadays people of all ages and from all walks of life suffer from LONELINESS.
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Event24 May 2018Modern solitudes - Stories of depression and addiction
First conference of the biennial project Modern Solitudes. It will take place in Udine on May 24 2018 for the general public and May 25 for high school students.
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Congress31 March 2018IFOTES International Congress 2019 in Udine, Italy
The XXI international congress of IFOTES will take place in Udine, Italy, from 3 to 7 July 2019.
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Agenda4 April 2018EU project YOUTHES - 4th transnational meeting
5-6 April 2018 in Bergen, Norway to discuss strategies in recruitment by using different media and internet
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News6 November 2017#AtFirstSight, Sos Amitié partnership with Facebook
SOS Amitie uses the invisible area of facebook video formats to raise awareness about distress in this interactive campaign by Buzzman, Paris
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News30 July 2017IFOTES 1967- 2017: 50 years of providing emotional support
This year IFOTES celebrates its 50th anniversary, being started in Geneva in 1967 by the first European helplines
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News20 February 2018Suicide prevention: Buried Alive, film and campaign
Reza Khodamehri, a young Iranian film director launched a crowdfunding campaign for a suicide prevention project. Reza is now based in Germany and since Spring 2016 is in contact with IFOTES to promo
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Agenda13 July 2017Sos Amitié Congress 2017
This congress will be an opportunity to discuss the meaning that we give to listening as a social act and inquire the possible evolution within SOS.
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News1 October 2017Ms. Tina Duvivier new president of IFOTES
In December 2016 Ms. Tina Duvivier from France was elected president of IFOTES for the period 2016-2019.
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